Module #2 highlights useful tools for effective communication between you and your patients. Using clear, accurate and honest language will ensure people understand what you are trying to communicate. Understanding who you are talking to is also important in adapting your verbal communication appropriately. Effective communication not only improves care but also creates a better working environment.
Read carefully because at the end of this module is a quiz. There are 10 questions in total and 5 minutes to complete. 7 questions (70%) must be answered correctly. Your results will be forwarded to admin. You have 8 chances to pass this module.
In-Service Exams provided by Essential In-Services for Home Health, 2021
To get your message across, practice the following speaking skills:
Five “Don’ts” of Effective Communication
To be an effective communicator, eliminate the following habits:
Nonverbal Communication & Ways to Improve It
Communicating with words is not the only way we communicate. Our nonverbal communication also affects communication.
Be aware of the following nonverbal impact on effective communication with your patients:
Barriers to Effective Communication
Sometimes, patients have trouble speaking, hearing or understanding, or sometimes they get angry or emotional, making it difficult to communicate.
Do this when communicating with patients who are speech- or hearing-impaired:
Do this to communicate with patients who are angry:
If these tactics don’t work, or if you fear harm, leave the scene and notify your supervisor.
Communicating With Health Care Professionals
A home health aide needs to communicate information to other health care professionals related to changes in the patient condition or other concerns. General changes to report include:
Skin changes to report:
New redness or open areas on skin especially on pressure points: